Autonomous Enterprise
Voice AI Agents

Our voice pipeline connects to your phone numbers via standard SIP or WebRTC, continuously streaming caller audio into our neural speech processing engine. In under 300 milliseconds, VerticaCall transcribes the incoming speech, interprets intent, triggers necessary CRM or database functions, and synthesizes a natural voice reply. This full-duplex design allows callers to interrupt naturally at any point in the conversation.

If the AI encounters an unmapped edge case, complex sentiment escalation, or a direct request to speak with a human, it initiates an immediate warm SIP transfer to your human agent queue. The full live transcript, detected caller intent, and verified account details are sent ahead to your CRM or contact center software so the customer never repeats themselves. If human queues are closed or fully occupied, the AI can capture a structured callback request and schedule an automated follow-up.

Yes, you have comprehensive control over the voice agent's conversational playbook, tone, and brand persona through our visual workflow studio and prompt designer. You can specify precise response boundaries, fallback behavior, and domain-specific terminology for your industry. For Enterprise clients, we also offer custom neural voice cloning and tailored acoustic model fine-tuning to perfectly match your brand identity.

VerticaCall natively supports English, standard Bangla, and conversational mixed dialects (Banglish) with high-accuracy acoustic recognition. Our voice engine features zero-latency mid-call language switching, allowing callers to change languages mid-sentence without losing context, dropping audio packets, or needing to be re-routed. Additional regional languages and dialects can be activated on request for enterprise deployments.

VerticaCall runs on autoscaling cloud infrastructure that provisions voice instances dynamically on demand. Whether you receive 5 calls or 5,000 calls simultaneously, every caller connects immediately without waiting in a queue or hearing a busy signal. You only pay for the exact active voice minutes consumed during each conversation.

As outlined in our Enterprise Security section, all voice audio and media streams are encrypted in transit using DTLS and SRTP, while call recordings and database records are encrypted with AES-256 at rest. We enforce role-based access control (RBAC), perform real-time redaction of sensitive payment or identification numbers, and process voice data within isolated cloud regions. Enterprise accounts can also configure custom data retention windows and private SIP interconnects.

Data security is integral to our architecture. We employ end-to-end encryption for SIP and WebRTC media channels, enforce role-based access control across our management portal, and isolate customer call records in encrypted databases. Furthermore, we never sell your call data or use proprietary customer audio to train public third-party models.

Yes. VerticaCall integrates out of the box with popular CRMs including Salesforce, HubSpot, and Zendesk, as well as telephony gateways such as Twilio and Plivo. You can also connect proprietary internal systems, ticketing engines, and order databases using our bidirectional webhooks and REST APIs with zero disruption to your current call center workflow.

Standard integrations with supported platforms like HubSpot, Salesforce, Zendesk, and Twilio can be configured and live within 15 to 30 minutes using our pre-built webhooks and SIP credentials. For enterprise environments requiring custom CRM schemas, proprietary on-premise PBX routing, and custom voice persona fine-tuning, our dedicated solutions team typically completes onboarding within 3 to 7 business days.

We commit to a 99.9% uptime Service Level Agreement (SLA) for all customers on our Enterprise and Growth plans, as referenced in our Enterprise tier agreement. Our infrastructure runs on globally distributed, multi-zone telephony clusters with automated SIP failover routing to prevent service interruptions during network maintenance or regional carrier drops. Enterprise clients receive dedicated 24/7 priority incident response with guaranteed escalation times.

The Starter plan is a flexible, pay-as-you-go tier billed at BDT 8.50 per minute with no upfront contracts or minimum monthly commitment. It includes full access to our multilingual STT, natural neural voice synthesis, real-time analytics dashboard, call recording, and instant balance top-ups via Paystation.